A friend of mine sent me an article from CNET quoting a Gartner study that warned companies against rushing into social networking. I started reading with interest, until something popped into my head. Is there any particular tactic or strategy that you WOULD recommend diving into headlong without thinking seriously about the repercussions. Now, I didn’t go to a fancy-pants big-city business school (Carleton’s business school is about two steps away from Romper Room), but it seems to me that if you’re running a business, rushing into things is, well… bad business.
From the article:
Many companies are thinking about how they can take advantage of social-networking technology, but analysts at Gartner are warning against getting caught up in the hype.
Businesses are advised to consider certain issues before investing in or developing internal social-networking tools. These include protecting personal intellectual property, as well as people’s preference for using existing nonprofessional, external networks such as Bebo, Facebook and MySpace.com.
The point is completely valid, obviously, but the need for such a study to be published underlines a fact that some of us forget from time to time. As touchy-feely and wonderful as this whole “conversation” is, we’re in business, and when we’re talking about a major shift in culture, the benefits do have to be carefully considered with the detriments. I believe completely in the power of social media to improve communications in general, but that doesn’t mean it’s a good fit for everyone.
Companies that fail in social media often fail because they rushed in to quickly, or can’t change drastically enough to make a real commitment to social media. It’s extremely frustrating to listen to companies who just don’t get it ask how social media will move their sometimes-anachronistic key performance indicators, but even worse is a company making a commitment to something they can’t maintain or live up to. Failed case studies in social media are bad for everyone.
So, remember – the next time you make a business decision, heed Gartner’s words and think a little before you commit to a huge undertaking. You might just make your stoic CFO’s day.
And a bonus, just because I thought it was funny – the email exchange that led to this post:
My first thought on that article is… can you remember a time in business school where they taught you the things you SHOULD rush into blindly? I don’t think that advice is prudent just for social networking…
RA
Oh you old fogey, rush head long I say, and throw money at everything that sparkles along the way (what business school did you go to anyway?).
MS




