I'm a web strategist and aspiring know-it-all with a passion for all things digital. I've worked in PR, advertising and not-for profit industries, and now I run a creative agency. These are the things I think about, and am sometimes compelled to write. More...

Does swag affect blogger credibility?

One of the major challenges facing anyone venturing into the social media PR world is that of how to capture the attention of a critical mass of bloggers. To date, the most effective way to get a blogger to write about a particular product was to offer them an experience of the product by sending them free samples of software, product, music, books or just about anything else not-necessarily-in-exchange for unbiased reviews on those targeted blogs.

For the most part, bloggers strive to keep the process transparent, and usually make it a point to include a disclosure line when talking about a product that they had been given for free.  It seems like a perfectly innocuous way to spread word-of-mouth, but how does this practice, regardless of its transparency, affect public perception of those bloggers, and more importantly, of bloggers in general?

Recently, Microsoft flew a handful of bloggers to Seattle for a preview of the new Zune MP3 playerCoolfer, a blog about music and the music industry maintained by Glenn Peoples,

was one of those bloggers.

In standard blog form, he was sure to spell out that Microsoft had paid for his trip.  His review, for the most part was positive, but pointed out a number of imperfections that could be changed.  Having obviously never seen the Zune before, it seemed a fair and balanced review of the product – and chances are, it probably was.

What really made me think about this was when I read one of the comments on the blog from someone named Andrew which read:

It’s a sad day when bloggers become shills in exchange for a free trip to Seattle.

It’s pretty well accepted throughout the “true believers” in the social media PR space that offers from companies should come with few strings attached in terms of the tone of the article – in other words, a free sample can’t come with the caveat that they have to write about how great it is.  But for the general public, who doesn’t spend its time thinking about how social media PR works may not understand that unwritten rule, or even believe that it exists.

I can’t say I blame them, personally.  Right now, trust of bloggers is high, but how long will that last for?  How long before companies who are offering all-expenses paid trips to bloggers start insisting on positive coverage? 

The only remedy for this is transparency.  Bloggers must continue to keep these arrangements out in the open, letting their readers know when they have accepted a gift of the thing they are reviewing.

Corporations who wish to play in this space have a similar responsibility to keep word of mouth from becoming polluted.  My guess would be that Microsoft placed a fairly strict NDA on the bloggers for what they could and could not talk about in terms of the agreement.  To my mind, we need to make sure, as much as we can, that bloggers we want to work with to spread the word of our product are legally able to be as transparent as they need to be in order to keep the public trust that bloggers have thus far built up.

(Full disclosure: If any companies want to send me presents, I’ll gladly take them.  I do loves me some swag.)

The Next Big Idea

I’ll be in New York for the next few days for The Next Big Idea conference. If any bloggers want to get together for a drink, send me an email to my first name at ryananderson.ca.

Now I know what a heroin addict feels like

The email server is down at work. For designers, not such a big deal. For the PR guy – it’s like getting your methadone cut off in the middle of detox. As much as I try to ignore the fact that my emails are piling up on the server and there’s nothing I can do about it, I keep being reminded of how dependent on that little beeping device in my pocket and on the soothing blinky notifications in Outlook.

You don’t realize how dependent you are on a tool until you can’t use it. For now, I’ll just bide my time until the server coughs up the 500 new emails into my Blackberry sometime this evening.

Movember public relations strategy

As I mentioned in my first post on the subject, I’m going to be spending the next few months helping a great cause called Movember. I also mentioned that I’m going to be using this blog to detail the PR efforts that we put into the event. I’m thinking about this as “open-source PR”. Hopefully, in addition to getting people talking about the event, the next few months chronicled herein will be educational both to my readers and myself.

That said, in this post, I’m going to begin to outline our PR strategy for Movember. Of course, I won’t be going into specifics of things that haven’t happened yet, to avoid putting people on the spot, but this will give a general overview of how we’re planning to make Movember a success. If you’ve got any feedback, feel free to leave a comment or email me (my first name at ryananderson.ca). Or, if you an internet geek, and I’m online, feel free to Skype me (see the sidebar).

So, without further ado, here is the bare-bones Movember PR Strategy for 2006:

Audiences: who are we talking to?

Demographically: young men, aged 18 – 30
Geographically: Major markets across Canada with a strong focus on Toronto.
Psychographic:1. Motivated young men with a sense of humour. A strong sense of social justice and the desire to make the world a better place. At the same time, he doesn’t take himself too seriously. 2. Health-conscious and athletic men willing to devote their time to the cause.

Doers:
- Canadian Men
- Friends and family of cancer survivors
- Already participating “Mo Bros”

Influencers:
- Clubs and Fraternities
- Bloggers
- Media
- Testicular cancer survivors
- Celebrity personalities

Enablers:
- Girlfriends
- Employers
- Sponsors

Targeted Media:
Toronto Newpapers & Magazines: City reporters, health & lifestyle beat reporters as well as weekly papers
National Dailies: Health and Lifestyle reporters as well as pop culture beat writers
Canadian Magazines: Men’s focus (UMM, Toro, etc.) to cover long-lead story, supplement with “best moustaches of all time”
Toronto Local Television: pitch coverage of opening event, plus an advance story to generate buzz
Local Radio: Public interest news story PSAs

Outcomes: what action do we want them to take?
- University dorms, fraternities and groups participate in Movember as a group effort
- Workplaces promote Movember internally
- Mo Bros blog their Movember experience and progress
- Mo Bros recruit other participants
- Bloggers take part in Movember, and link to the Movember blog
- Girlfriends support boyfriends in growing a moustache / helping with fundraising
- Participants spread the word through social media (tag their moustache shots “movember” on flickr)
- Major brands aimed at men sponsor Movember in cash and in-kind
- Celebrity personalities take part in Movember publicly

So, that’s the first part of the strategy. Stay tuned for tactics, which will be coming up soon, simply because I don’t want this to be a 2000-word post.

As I said, if you have any brilliant ideas, feel free to leave a comment or send me an email. And, as always, please take a minute to mention Movember on your blog if you have one. We’ll be making some changes to the site in the next week, so stay tuned for that.

How NOT to pitch bloggers

Following my post on How to Pitch Bloggers, I want to post a link to Darren Barefoot’s (another fellow Canuck) post which details exactly how NOT to pitch bloggers

Lessons here:

  • Don’t begin with "Dear Webmaster"
  • Don’t talk to bloggers like they’re idiots
  • Don’t pitch to blogs that obviously are not related to your content
  • Referring to people by their general title rather than their name is a big time-saver

All of these seem pretty obvious, but I’m sure that most of the blog pitches that will occur over the next year or so will be low-level workers instructed that they need "online buzz" by some VP who doesn’t really know what that means.

The problem with social media

As a technophile and PR guy, I talk a lot about the benefits of social media, consumer generated news and things of that nature.  Recently, however, I’ve seen a lot of the down-side to user-generated news and "the conversation" that we’re so fond of referring to.

Malcolm Gladwell, makes a very salient point in his blog when he complains that the problem with blogging is that it almost necessarily requires less thought than any other medium.  The immediacy, combined with the hobby nature for most bloggers means that each post is probably not researched or fact-checked.  Sometimes, it will rely on one or two sources, but most of the time (like this one) it will be comprised solely of opinion – which is fine, until you realize that most people count their own opinions as solid fact.

Take Yahoo! Answers.  I’ve tried to read through any of these questions, but I actually can’t do it without feeling nauseous or enraged.  The basic premise behind this service is that anyone can ask a question to uninformed morons, and the uninformed morons post uninformed opinions, and we all vote on who is least wrong.  Sure, every once in a while you get a gem, but in reading a post about "is aspartame bad for you?" we got everything from "no." to "yes it is terrible you’re going to get cancer."  In reality, I don’t know the answer to that question, but I saw so much misinformation in that single thread that it brought to light everything that is wrong with social media.

The experience reminded me of a conversation on a forum between two women who didn’t know each other.  The first had a baby.  The second asked how much she was feeding it.  When she told her, the second was aghast and told her that was too much.  When the first explained that her doctor had told her exactly how much to feed her, the second insisted that she was right.  When I interjected to ask what medical training she had, she replied, "well, I have two kids, so I should know!"

This is the power of conviction in one’s own opinion.  To them, their own anecdotal experience means more than a doctor with years of medical training and experience who has actually seen the child in real life.  Granted, doctors can be wrong from time to time, but I’m pretty sure that "what to feed a baby" comes in the first few chapters of "Being a Doctor for Dummies," and the opinion of a professional to me will always override the opinion of a random anonymous person on the internet.

As one of my engineer friends is fond of saying, "the plural of anecdote is not ‘data.’"

The problem that Yahoo! Answers has is the same problem that any popular community with a feedback mechanism has.  People, by and large, are stupid – multiply that by 1000 when they’re also anonymous.  I hate to say it so bluntly, but it’s true.  I forget it sometimes because my circle of friends is exclusively intelligent, and if you’re reading this blog, I’m guessing yours probably is too.  There’s a reason that the House of Commons has a body of elected officials to represent the people yelling at one another – because if it were the actual people yelling at one another, it would devolve into name-calling and nothing would ever happen.

Okay, bad example, but you get my point.

As we see social media and the conversation grow to include everyone instead of just the early-adopting, professional, more-intelligent-than-the-average thought leaders (and people talking about their cat), the conversation is going to get polluted. Citizen media will be come more riddled with libel and misinformation. There will be more people taking reactionary stances based on little more than opinion or their own limited experience.  Filtering the wheat from the piles of chaff will get harder and harder. 

Feel free to disagree with me on this – it is, afterall, just an unresearched opinion based on anecdote.

If it’s good enough for Hugh…

Hugh MacLeod of gapingvoid has, in my opinion, one of the best marketing blogs on the planet – not just because of his incredible insight into the social media phenomenon or the genius of some of his cartoons, but because the whole blog is a lens observing a few social media experiments. When they fail, he wonders why. When they succeed, he explains.

In the interest of doing, something of the same, I’m going to be using this blog over the next few months to, in addition to writing about online PR, detail my involvement with a fantastic charity event that is going to be happening in Toronto for the month of November.

A few months back, a good friend of mine in the city, Stepan, told me about an idea he wanted to bring to Canada. The idea was an event called “Movember,” where men across the city and across the country raise pledges for prostate and testicular cancer by growing a moustache for the month of November. Hence, Movember.

Movember is slated to be a fundraiser for the Princess Margaret Hospital Foundation, which houses one of the top cancer research facilities in the country, but it’s much more than just a fundraiser. Guys are proud of their junk, but when it comes to matters of health, we’re much more prone to keep our heads in the sand than to talk about it. Like most cancers, early detection is the key to ensuring that treatment can be done effectively and with the least complications. Movember is about getting guys to talk about their balls.

As soon as Stepan asked me if I would help promote the event, I knew it would be a perfect candidate for social media. This is, after all, about getting people talking.

Things are getting moving. Step one: website. Check. For more information, check out http://www.movember.ca. Step two: blog. Check. It’s not pretty yet, but it’s up at http://movember.wordpress.com. Step, myself and a few other people will be using the Movember blog to talk about the event, about how you can get involved, and about other ways we can shed some light on male cancer.

Thing is, I’m no Hugh. I’m not going to be able to do this alone. For now, if you’re interested in helping, just visiting the site and mentioning what we’re going to be doing on your blog would be a huge help. If you really want to get involved, sign up for the event and join the other Mo Bros in making Movember a huge event and joining the conversation about male cancer.

As things progress, I’ll post a play-by-play of our social media strategy – what’s working and what’s not. Hopefully there will be more of the former than the latter, but this is a bit of an experiment for all of us.

What is the future of the PR Pro?

In an interview between Dan Greenfield of Bernaisesource, and Brad Berens who is the executive editor of iMediaConnection, Berens touches on an excellent point about where the job of PR is going.

The job of the PR person just got a LOT harder.  There is so much more to keep track of now.  Technology can help — free Google alerts, Technorati, etc. — but it’s a tooth-and-nail fight to keep from being merely reactive.

Very true.  The sad thing is that I don’t see a lot of PR pros outside the blogosphere understanding this.  Many are still happy to continue on the status quo and relegate blogs to "just another website."

I think the most important takeaway of the interview for PR people is our changing role within an organization:

The best thing that people in your role can do is to manage UP, to educate CEOs, CMOs and COOs about how much chatter is going on.  The PR folks need to integrate closely with marketing, as closely as they currently do with legal.  That’s on the internal side.

Sure, as a PR person, YOU understand social media, blogs, the changing blah blah blah of PR, but if your CEO is still stuck in the old way of thinking, you’re much more likely to deal with crises – and with much higher stakes.

Maybe it’s because I started my career as a marketing guy, but I’ve always been of the mind that marketing and PR have to be on the same team – especially now that the line between the two is getting so blurry.  We still each have our own tasks, but the overlap is getting bigger and bigger. 

As much as it is our job to educate the public about the issues we are working with, it is our job to educate executives within the company about how PR looks now, and how it’s changing their jobs. 

Looking for a few good Podcasts

I’m currently scouring the Interweb looking for some good marketing / social media / interactive podcasts, and it occurred to me that almost everyone who reads this must know one or two good ones.  Feel free to post your favourites in the comments or email them to me (in the sidebar.)

Once I get a couple, I’ll post a roundup for all of y’all’s reference.

What University is Really for

Guy Kawasaki, one of my favourite bloggers, writes a great piece on the "Top Ten Things to Learn This School Year."  I’ve said many times that the problem with a lot of recent grads I see in any field is that they think that their degree is going to get them a job.  Totally wrong.  Since I’ve graduated, I’ve not once been even asked about what my degree was in (good thing, too, since mine sounds TOTALLY made up).

I especially like the part on learning how to negotiate.  I did a lot of that when I was in school, with the registrar, with the professors of courses I was trying to get into – it was pretty much a daily thing.  One of the advantages of going to a school with an utterly incompetent administration, I suppose.

If you do things right, you’ll learn more from your experience at university than you will from your classes.  Of course, you should probably learn something from your classes, too.